European Agency for Special Needs & Inclusive education guidelines
These guidelines help organisations share information so everyone can understand it, including people with disabilities. They include four steps: policy, plan, practice and review. They stress that making information accessible should be part of regular work, not a separate job.
Key point
The guidelines apply to all the information an organisation makes, not only its website. Internal documents, publications, videos and buying rules are all included. Many organisations miss this gap when they only focus on their public digital content.