Legal & Public relations implications
Products and services that are not accessible can cause legal problems in places where accessibility is required by law, and can hurt a company's reputation everywhere. Organisations must check their legal risks and have their accessibility statements reviewed by legal experts before publishing.
Key point
Accessibility brings both risks and chances for public relations. Poor accessibility can lead to bad attention and lawsuits, but good accessibility shows real care for inclusion. This can make a company stand out and connect with customers, workers and the public.